Terms and condition
Terms and Condition
These Terms of Service are a contract between you and The Brain Base (referred to in these Terms of Service as "The Brain Base", "us", "we" or "our"), the provider of the The Brain Base website and the services accessible from the The Brain Base website (which are collectively referred to in these Terms of Service as the "The Brain Base Service").
You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the The Brain Base Service. In these Terms of Service, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice.
Your account
1. Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.
2. You must provide a valid permanent email address, along with any other information required by The Brain Base during the registration process. One person or legal entity may not maintain more than one free account.
3. You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage from your failure to comply with this security obligation. Personally identifiable information submitted by you will be subject to our Privacy Policy.
4. You may not use the The Brain Base Service for any illegal or unauthorized purpose. You must not, in the use of the The Brain Base Service, violate any laws in your jurisdiction, including, among other things, by: distributing any virus, time bomb, trap door, or other harmful or disruptive computer code, mechanism or program; covering or obscuring any notice, legend, warning or banner contained on the The Brain Base Service; interfering with or circumventing any security feature of the The Brain Base Service or any feature that restricts or enforces limitations on use of or access to the The Brain Base Service; infringing or violating the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity being obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causing embarrassment to any other person as determined by The Brain Base in its sole discretion; or deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information.
Apps updates and support
The The Brain Base Apps purchased from CodeCanyon(https://codecanyon.net/) are subject to the Envato Terms: 6 months of support and lifetime updates. The The Brain Base Apps purchased outside of CodeCanyon include 1 year of free updates and 6 months of support.
Payment and Refunds
A valid credit or debit card or PayPal account is required for buying The Brain Base and the The Brain Base Apps. The The Brain Base Software and the The Brain Base Apps are billed in advance in accordance with our pricing schedule. In order to treat everyone equally, no exceptions will be made. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) income taxes. You agree to pay for any taxes that might be applicable to your use of the The Brain Base Service or payments made by you in connection with your use of the The Brain Base Service. You will be eligible for a full refund only if all of the following conditions are verified:
1. The The Brain Base software and/or the The Brain Base Apps have issues and/or do not work properly in your hosting/server/website.
2. The The Brain Base's Support has verified the issue and has not been able to solve it within 72h from the time you provided the accesses and/or links to your hosting/server/website.
3. The problems/issues are related to the The Brain Base software and/or the The Brain Base Apps. You will not be eligible for a refund if the issue is related to your hosting/server.
To verify and solve the issue our support team could ask you the accesses (user, password, IP) of your website/hosting/server. You will not be eligible for a refund if you refuse to provide us these details. We apply the refund policy of Envato for The Brain Base and the The Brain Base apps, for more details click here.
Violation of these Terms of Service
We reserve the right to investigate and prosecute violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting Users who violate the Terms of Service. You hereby agree that The Brain Base may, in the exercise of our sole discretion, remove or delete any data, accounts or other content that violates these Terms of Service or that is otherwise objectionable. The Brain Base, in its sole discretion, has the right to suspend or terminate your account if you breach these Terms of Service. Any termination of your account will result in the deactivation or deletion of your account, denied access to your account, and the removal of all content in your account.
Slack App
The Slack app (https://board.support/slack) has no recurring costs but we reserve the right to terminate the service at any time if we deem it necessary. The main reason for stopping the service is the sending / receiving of too many messages. While we offer the Slack integration for free, our servers must process every message sent to make the integration works, and this have costs (we pay for it). In the case we decide to stop the service:
1. We will contact you prior to stop the service to notify you and discuss any solutions to the problem.
2. We will provide you a technical guide to continue using the Slack app without using our servers or we will give you a full refund of the Slack app.
Messenger App
The Messenger app (https://board.support/messenger) has no recurring costs but we reserve the right to terminate the service at any time if we deem it necessary. The main reason for stopping the service is the sending / receiving of too many messages. While we offer the Messenger integration for free, our servers must process every message sent to make the integration works, and this have costs (we pay for it). In the case we decide to stop the service:
1. We will contact you prior to stop the service to notify you and discuss any solutions to the problem.
2. We will provide you a technical guide to continue using the Messenger app without using our servers or we will give you a full refund of the Messenger app.
Intellectual Property and Content Ownership
The contents of the The Brain Base software are copyrighted. The Brain Base, and the The Brain Base logos, are trademarks of The Brain Base and may not be used without our express written permission. You can not duplicate, copy, sell, share, distribute or reuse any portion of the HTML/CSS/PHP/JS or visual design elements of the The Brain Base software, The Brain Base Apps (Slack, Dialogflow, Woocommerce, and all other apps and addons of The Brain Base) and this website (https://board.support/) without express written permission. You do not acquire any ownership rights by using the The Brain Base Service and the The Brain Base software. You can use our logos and graphics of this website, including the ones available on Envato only to promote(as affiliate or with any other marketing activity) the The Brain Base software and the The Brain Base Apps. You're allowed to install and use the The Brain Base software only on 1 website/domain per license. The Envato Regular License purchase gives you the legal rights to install and use the The Brain Base software only on 1 website/domain. The Envato Extended License purchase does NOT give you the rights to re-sell or distribute The Brain Base, including parts of it, and including as a SAAS.
Whom do I contact if I have any questions?
If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us by post or email:
By email:
support@thebrainbase.com
By postal mail or courier:
The Brain Base
2055 NW 32nd Street
Pompano Beach, FL 33064
USA