Privacy policy

Privacy Policy

This Privacy Policy explains what information we collect about you and
why, what we do with that information, how we share it, and how we
handle the personal information created, inputted, submitted, posted,
transmitted, stored or displayed by you, your Agents and End-Users when
accessing and using our Services. For the purposes of this Policy, our
"Services" refer to the main plugin "The Brain Base" and to any other
"App" like Slack App or Dialogflow App, "our Website" refer to
https://thebrainbase.com/ and sub-domains, "we", "us", "our" refer to our
company TheBrainBase. We encourage you to periodically review this page
for the latest information on our privacy practices. Your continued use
of our Services or Websites constitutes your agreement to be bound by
such changes to this Policy. Your only remedy, if you do not accept the
terms of this Policy, is to discontinue use of our Service and our
Website.

This Policy explains the what, how and why of the personal information
that we collect when you visit our Websites or when you use our
Services. The personal information collected and used by The Brain Base,
and its subsidiaries and affiliates, including its subsidiary The Brain
Base is limited to the purpose for which our subscribers engage any
member of The Brain Base and other purposes expressly described in this
Policy. What this policy covers:

The website that link to this Policy, including: https://thebrainbase.com/.
The Services to which you have subscribed or registered or purchased.
What do we mean by personal information?

In this Policy, personal information means information relating to an
identified or identifiable natural person, business or legal entity. An
identifiable person is one who can be identified, directly or
indirectly, in particular by reference to an identification number or to
one or more factors specific to his physical, physiological, mental,
economic, cultural or social identity. Except as described in this
Policy, The Brain Base currently doesn't sell, rent or loan any personal
information to any third party, but The Brain Base keep the right to
change this policy in future and sell or rent any personal information
to any third party at any time. Personal information that you provide to
us or that we collect

By buying the The Brain Base plugin you provide personal information, more details here. By
providing your email to The Brain Base, or any App, you automatically
give consent to use your email for marketing reasons, like sending you
newsletters.

Conversations

We do not have access and we do not collect any information of any of
your The Brain Base conversations, messages and attachments. The
information is stored to your own server only and is not transmitted to
The Brain Base.

Users

We do not have access and we do not collect any information of any The
Brain Base user. The information is stored to your own server only and
is not transmitted to The Brain Base.

Other information

We do not have access and we do not collect any information that is pass
through The Brain Base or is generated by The Brain Base.

Slack

When you synchronize The Brain Base with Slack(https://slack.com/) we
collect the following personal information: team_id, channel_id,
access_token, your website url, Envato purchase code, Slack email, Slack
name, Slack profile picture of your Slack team members. These data are
sent to us only one time, when you sync Slack. By voluntarily providing
us with Account Information, you hereby represent that you are the owner
of such personal information or are otherwise authorized to provide it
to us. All Service Data is subject to our technical safeguards as more
fully subscribed in our Terms of Service. By using Slack with The Brain
Base, your Slack messages, attachments and any other content sent from
Slack, are sent to our server and routed back to your website. No data
are stored in our server. If you don't want to share any data with us,
please contact us at support@thebrainbase.com and we will send you a
tutorial to configure The Brain Base in order to use your own Slack
integration. By using Slack you provide to Slack personal information,
more details here. By buying the License for our Slack App you provide
to us your email, name and to personal
information, more details here.

Dialogflow and Google

When you synchronize The Brain Base with
Dialoglow(https://dialogflow.com/) to use the Diaogflow Bot, or Google
services like language translation, we collect the following personal
information: refresh token, Envato purchase code, email, picture,
locale, profile picture. By voluntarily providing us with Account
Information, you hereby represent that you are the owner of such
personal information or are otherwise authorized to provide it to us.
All Service Data is subject to our technical safeguards as more fully
subscribed in our Terms of Service. By using Dialogflow with The Brain
Base only the Refresh Token(an alphanumeric string) is sent to our
server. No other data are sent or stored in our server. If you don't
want to share or send any data with us, please contact us at
support@thebrainbase.com and we will send you a tutorial to configure The
Brain Base in order to use your own Dialogflow integration. By using
Dialogflow you provide to Dialogflow personal information, more details
here.

Messenger

When you synchronize The Brain Base with Facebook
Messenger(https://www.messenger.com/) we collect the following personal
information: page token, page ID, Envato purchase code. By voluntarily
providing us with Account Information, you hereby represent that you are
the owner of such personal information or are otherwise authorized to
provide it to us. All Service Data is subject to our technical
safeguards as more fully subscribed in our Terms of Service. By using
Facebook Messenger with The Brain Base, your Facebook Messenger
messages, attachments and any other message type sent from Messenger,
are sent to our server and routed back to your website. No data are
stored in our server. If you don't want to share any data with us,
please contact us at support@thebrainbase.com and we will send you a
tutorial to configure The Brain Base in order to use your own Facebook
Messenger integration. By using Facebook Messenger you provide to
Facebook personal information, more details here. Data retention policy

The types of information covered in the policy are textual information
like your email. We don't keep other type of data related to you. Data
archival/removal policy

We don't have a time limit for keeping your information but if you can
contact us at any time via email at support@thebrainbase.com and request
the permanent deleting of your information from our system and database.
We will delete your information within 7 days from the day we receive
your request. Data storage

We store your information in our secure MySQL database. We don't share
access to our database to any third party entity. Cookies / Tracking
Technologies from your use of our website

Our website use cookies for a variety of purposes. These cookies may
provide us with information, including personal information, other
information about devices and networks you utilize to access our
Websites and Services, and information regarding your interactions with
and in our website. For detailed information about the use of cookies in
the website (including information about how you can control cookies),
please read and review our Cookie Policy. Tags and scripts may be used
in our websites or in emails. These assist us in delivering cookies,
counting visits to our website, understanding usage and campaign
effectiveness and determining whether an email has been opened and acted
upon. We may receive reports based on the use of these technologies by
our service providers on an individual and aggregated basis. We use
Local Storage Objects (LSOs) such as HTML5 to store content information
and preferences. Various browsers may offer their own management tools
for removing HTML5 LSOs. Third parties with whom we partner to provide
certain features on our website or to display advertising based upon
your Web browsing activity use LSOs such as HTML5 and Flash to collect
and store information. Log files from your use of our website

As is true with most websites and services, we gather certain
information automatically and store it in log files. This information
includes internet protocol addresses, browser, internet service
provider, referring/exit pages, operating system, date/time stamp, and
click stream data as well as certain personal information such as user
name, user email address and other information that may be included in
open textual fields. Our application log files are subject to the same
strict data security policies and procedures as apply to the application
databases for our Services. We may combine this automatically collected
log information with other information we collect about you. We do this
to improve the Services that we offer you, to improve marketing,
analytics, or Website functionality. Analytics Information from your use
of our website

Analytics Information from Your Use Of Our Websites and Service: We
collect analytics information when you use our website to help us
improve them. We partner with a third party to either display
advertising on our Websites or to manage our advertising on other sites.
Our third party partner may use technologies such as cookies to gather
information about your activities on our Websites and other sites in
order to provide you advertising based upon your browsing activities and
interests. In our Services, analytics information may consist of the
feature and function of the Service being used, the associated domain
name, the username and IP address of your Agent or End-User (which may
include personal information if the personal information was
incorporated into the username) and additional information required to
detail the operation of the function and which parts of a Service are
being affected. The analytics information we collect may include
elements of Service Data related to the function the Agent or End-User
is performing. As such, the analytics information we collect may include
personal information or sensitive business information. How we use
personal information

We use the personal information that we collect for a variety of
purposes including to:

Provide, operate, maintain, analyze, improve and promote our Services
and tailor our Services to our subscribers’ needs; Enable you and your
Agents and End Users to access and use our Services; Process and
complete transactions, and send you related information, including
purchase confirmations and invoices; Communicate with you, including
responding to your comments, questions, and requests; providing customer
service and support; Provide you with information about services,
features, surveys, newsletters, offers, promotions, contests and events;
Provide other news or information about us and our select partners; and
sending you technical notices, updates, security alerts, and support and
administrative messages; Monitor and analyze trends, usage, and
activities in connection with our Services and for marketing or
advertising purposes; Investigate and prevent fraudulent transactions,
unauthorized access to our Services, and other illegal activities; For
other purposes about which we notify you. Whom do I contact if I have
any privacy questions?

If you have any questions or comments about this Privacy Policy or feel
that we are not abiding by the terms of this Privacy Policy, please
contact us by post or email:

By email: support@thebrainbase.com